Car Warranty FAQs: Answers to Your Most Pressing Questions About Coverage and Claims

Car warranty companies offer assurance that car owners will have financial protection in case of unexpected repairs or breakdowns. However, choosing the right car warranty company and understanding the coverage and claims process can be daunting.

Warranty Finder will answer some frequently asked questions about car warranties to help you make an informed decision:

What is a Car Warranty Company?

A car warranty company is a third-party provider that offers coverage for car repairs and replacements. Unlike a manufacturer’s warranty that is included in the purchase of a new car, a car warranty company provides extended coverage for vehicles that are no longer under the original warranty.

What Types of Car Warranties are Available?

1. New-car Manufacturer’s warranty: This type of warranty is provided by the vehicle manufacturer, and covers the costs of repairs and manufacturer-fitted accessories if they have mechanical faults or design defects for a time after purchase.
2. Statutory warranty: This type of warranty covers both new and used cars. New-statutory warranty covers vehicles for 12 months or 20,000 kilometres. Used-statutory warranties are available but coverage is dependent on the dealer, age of the vehicle and how many kilometres it has travelled.
3. Extended warranty: This type of warranty provides extended coverage beyond the manufacturer’s warranty. It typically covers mechanical breakdowns, electrical failures and other unexpected repairs.

What Does a Car Warranty Cover?

The coverage of a car warranty depends on the type of warranty you choose. A new-manufacturer’s warranty covers the engine, transmission and drivetrain of the vehicle, while a statutory warranty covers most components of the car for a limited time if the car is new.

An extended warranty covers mechanical breakdowns, electrical failures and other unexpected repairs. However, it is essential to read the terms and conditions of the warranty policy to understand what is covered and what is not.

How Does the Claims Process Work?

The claims process of a car warranty company varies from one provider to another. However, the general process involves the following steps:

• Contact the car warranty company: If your vehicle requires repairs, contact your car warranty company, like Warranty Finder, to initiate the claims process.
• Provide the necessary information: Provide the warranty company with details about the problem with your car and any diagnostic reports from your mechanic.
• Receive authorisation: The warranty company will review your claim and authorise the repairs if it falls under the coverage terms of the warranty.
• Pay the excess: If your warranty policy has a excess, you will need to pay it at this point.
• Get your car repaired: Take your car to an authorised repair facility and have the repairs done.
• Submit the invoice for reimbursement: Once the repairs are complete, submit the invoice to the warranty company for reimbursement.

A car warranty company, like Warranty Finder, provides coverage beyond the manufacturer’s warranty and helps protect your investment. If you have any more questions, contact us.